Returns Policy

Returns We have a 14-day return policy for non-customised products, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customised items such as embroidery or printing are not eligible for return unless the item is damaged or faulty.

We will request photos of the items in question and the reason for which you are unhappy with the item.

Postage costs will not be covered for returning items until they have been received and inspected and then once the return has been approved we can then initiate the replacement of the item(s) in question.

Replacements can take up to 10-15 days and all postage costs will be covered, replacements will be on a like for like basis, for example if a Medium T-Shirt was originally ordered then a Medium T-Shirt will be sent out.

Returns are strictly not accepted for incorrect ordering of size.


Returns procedure

To start a return, you can contact us at sales@houseofstitch.co.uk. Please note that returns will need to be sent to the following address: Strathyre, Front Street, Witton Gilbert, DH7 6TQ

If your return is accepted, Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@houseofstitch.co.uk.